We work hard to get every job right, and if something is not right we want to know so we can fix it. This page explains how we handle complaints.
How to raise a complaint
Tell us in whatever way suits you: call +44 20 3150 0510, email contact@adiorconstruction.co.uk, or speak to Adi on site. It helps if you can describe the issue, where and when you noticed it, and include photos if practical.
What happens next
- We acknowledge your complaint within two working days.
- We will visit to inspect the issue where needed, usually within a week.
- We aim to give you a full response, including what we will do to put things right and when, within 14 days. If the investigation takes longer, we will keep you updated.
- Where remedial work is agreed, we schedule it promptly and confirm the dates in writing.
If you are still unhappy
If you feel we have not resolved the matter, you can pursue alternative dispute resolution. You can also contact Citizens Advice for free guidance on your rights under the Consumer Rights Act 2015. Raising a complaint never affects your statutory rights.
Contact
Adior Construction Ltd, 2 The Cobbins, Waltham Abbey, Essex, EN9 1LH. +44 20 3150 0510, contact@adiorconstruction.co.uk. Office hours Monday to Friday 8am to 5pm, Saturday 9am to 1pm.